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Very helpful, thanks for going to so much trouble.
Could not have been more helpful and understanding and we do record our most sincere thanks.
Thank you so much for all your help it its truly appreciated.
Just a quick note to say many thanks for all your help.
(name removed) guided us through booking business class flights and was very patient and considerate at all stages. This being our first time booking in this class and as new BA Exec club members we needed “our hands held” and (name removed) did just that. What Customer Service is all about (perhaps you can lend her to all the major Banks as they need this type of Customer Service very urgently !!).